LuLu Opens E-Commerce Fulfillment Centre


LuLu Opens E-Commerce Fulfillment Centre

Muscat - Lulu opened its new dedicated E-Commerce and Logistics Centre at Seeb on 4th November, 2020. Her Excellency Asila bint Salim Al Samsami, Under Secretary at the Ministry of Commerce, Industry & Investment Promotion inaugurated the new facility; this will serve as the logistics hub for the Group’s growing e-commerce activity in Oman.

Speaking from the sidelines of the inauguration, Her Excellency said: “The COVID-19 pandemic is disrupting our everyday life, impacting it in ways we couldn’t have imagined twelve months ago. But in the midst of this disruption we are inspired by the efforts of industries across Oman as they innovate to help us meet the challenges we all now face, to help us deal with this ‘new normal’. One fine example of this innovation is Lulu’s new E-commerce and logistics centre in Seeb. An expansion of the popular superstore’s online presence, it is an important showcase for our great local products and offers us all an easier, faster and more comfortable way to shop. We are delighted to see such developments.”

The online portal for multi-category shopping in Oman, is expected to deliver world-class shopping experience to customers’, right in the comfort of their homes. This Omni channel approach to shopping will offer multiple retail options to the customers’ to choose from and optimize Lulu’s distribution network in Oman. From everyday grocery, fresh food and dairy products to trending electronics like smart phones, laptops, tablets, mobile accessories, in-vogue fashion clothing and accessories, furniture, large & small appliances, home furnishings, as well as toys and household products, customers can get everything they need delivered right at their doorstep. The expansive fleet of specially designed vehicles will be instrumental in reaching these products to your doorstep in a safe and hygienic environment. The vehicles are fitted with three temperature controlled compartments for frozen, chilled and ambient requirements.

The new logistics centre is spread over an area of 125,000 square feet and has a modern infrastructure for more convenient handling of goods. It has an expansive and modern fleet with capability to meet the widest possible range of customer demands. The facility will act as an exclusive fulfillment centre for the entire spectrum of online transactions and will cater to the growing needs of the tech savvy population of Oman.

Speaking on the opening of the new logistics centre, Mr. Ananth A V, Director of Lulu Hypermarkets Oman & India, said: “The opening of the new logistics centre demonstrates Lulu’s continuous innovation and development to serve its customers. It not only marks an important milestone in our growth but sets a benchmark for our future projects. We hope the new facility would boost online sales and significantly expand our economic footprint in the region.”

Mr. Shabeer K.A, Regional Director of Lulu Oman, remarked “We are working round the clock to keep up with the growing demand of our online customers and make sure all of them get what they need at this crucial time – especially the elderly and those who are more vulnerable.”

Customers can also shop on the go by visiting or by downloading the Lulu Shopping App to enjoy a more convenient experience. A point to note is that the new E-Commerce and Logistics Centre does not entertain walk-in customers. Credit and debit cards can be used for transactions made through the online channels. Lulu also provides safe and secure payment gateways to enhance security in payments for online transactions.