28 June, Dubai: Top UAE retailer Lulu Hypermarkets has won the prestigious Dubai Service Excellence Scheme (DSES) award for the year 2021. The award winners name were announced by Dubai Department of Economy (DED) during the Dubai Excellence Award Ceremony by DED Dubai in Dubai today.
Lulu is the only hypermarket to be named for best service excellence in this year. Other top organizations to win in different categories are Dubai Mall, RAK Bank, Arabian Automobiles etc.
Dubai Service Excellence winners are selected after one year of regular and rigorous inspection, mystery shopping, customer surveys and extensive research of various parameters such customer service, cleanliness, hygiene, staff behavior, safety measures among others.
“Business excellence is a continuous process and top priority for us. Each one of our team members works whole heartily and efficiently to deliver the best services and quality to each one of our shoppers as well as business associates. We thank DED and Govt of Dubai for recognizing us with this honour”, said Salim MA, Director of Lulu Group on winning the award.
“This honour is a recognition of Lulu’s best services and commitment to customers and community. This will encourage us to achieve higher excellence in providing a world class shopping experience to the millions of our shoppers in the region”, added Salim.
In the past, Lulu Hypermarket have also won awards like Dubai Quality Award, Dubai Human Development Award (DHDA) etc.
With 210 Hypermarkets spread across GCC countries, Egypt, Indonesia and Malaysia Lulu has firmly established itself as one of the most preferred retail destination in the region over the last two decades.